There are two types of memberships at Zone Fitness Clubs with a la cart add-on options. The two types of membership options are:

Basic Fitness Membership

Grants unlimited access to club cardio and strength training equipment, locker room amenities including showers, and two (2) complimentary personal training sessions at enrollment during all hours of operations.

Premier ZONE Fitness Membership:

Grants unlimited access to club cardio and strength training equipment, daily us of HYDRO Massage, bring a guest privileges (Member must be present during guest workout), discount on cooler drinks, monthly fitness evaluation by a certified Personal Trainer and two (2) complimentary personal training sessions at enrollment during all hours of operations.

A la Cart membership options:

• MYZONE Heart Rate Belt: We sell the belt to our members for only $99 (Regular $149)
• Small Group Training Sessions - the ZONE Workout
• Personal Training with a certified Personal Trainer

There are three (3) ways members can conveniently register for Zone Fitness workout sessions: online if you have purchased sessions already, in person at the front desk or phone call. In order to participate in the Zone Fitness Workout, members must have the MYZONE Heart Rate belt.

 

Our goal is to welcome you to the club as a member and earn your business every month. We value our members and we put Members First. Before you cancel your membership, please let us know if there is anything we can do to improve your experience at the club and we will do our best to have a renewed opportunity to service you. If you must cancel for reasons out of our control, we wish you the best in your future fitness endeavors and thank you for choosing Zone Fitness Clubs.

We cannot accept phone, fax or email cancellation requests.

Please read the following instructions to cancel your membership with Zone Fitness Clubs. If you have any questions, please contact our Member Service Department at info@zonefitnessclub.com. Please put all cancellation requests in writing and drop it off during your next visit to the club or mail certified it to the original club you joined.

Cancelling a Month to Month Membership

You may cancel your membership by visiting the club location where you initially joined and complete a cancellation form with our staff. If it is inconvenient for you to stop into the club, you may mail a certified letter of your intent to cancel your membership to the Club your originally joined and have a membership agreement with. Member understands that all membership fees are due upon canceling of a membership including any cancel or admin fees. The member will still have access to the Club for any membership time paid for according to their agreement.

Cancelling a Annual Membership

You may cancel your membership by visiting the club location where you initially joined and complete a cancellation form with our staff once you have fulfilled at least 12 months or more of your original annual membership agreement. If it is inconvenient for you to stop into the club, you may mail a certified letter of your intent to cancel your membership to the club your originally joined. Member understands that all membership fees are due upon canceling of a membership including any cancel or admin fees. The member will still have access to the Club for any membership time paid for according to their agreement.

Cancellation Questions

• Why can't I cancel over the phone or by e-mail?
  In order for us to cancel your membership we must have written documentation of the change with your signature of approval. Also, if you elect to come into the club to cancel, you will receive a copy of the completed cancellation form so that you have documentation of the cancellation for your records.
• Why do I need to cancel at the club where I initially joined?
  The club location where you initially joined is considered your home club. Any membership changes can only be processed at your home club as this is where your membership information is stored.
• Will I be billed the maintenance fee when I cancel?
  As stated in your membership agreement, if your maintenance fee is payable during a month in which you are billed for your membership dues, you will also be billed for the maintenance fee.

Zone Fitness Clubs utilizes ABC Financial an outside agency, to process billing transactions. Changes to billing information do take time to process and we strongly encourage members to meet the following time frames to ensure that there are no interruptions with the processing of your membership dues.

Billing Questions:

• Why do I have a balance on my account? If your membership dues cannot be processed on your billing date, you then owe the amount of your monthly dues plus a service fee & late fee. Log onto your account under the Member Portal to check the status of your membership. You can see what credit card or checking account information is being used for monthly billing as well as the reason for the dues decline.
• Why was I charged a service fee? Similar to a bank fee, every time a payment does not go through, Zone Fitness Clubs is assessed a fee from our outside billing agency. This service fee pays for all costs associated with the return.
• Can I make a payment over the phone? Absolutely! Our goal is to provide you with an easy solution to maintain your membership in good standing. For your convenience, payments may be processed over the phone by contacting any Member Service Representative.
• Why do I have to provide updated billing information and complete a membership change prior to my credit card expiration? Often times, for your security and protection, credit card companies will decline a credit card that is past its expiration date. To avoid any declines that may result in service charges from our billing company, we encourage you to update your billing as soon as you receive a new card.
• Can I freeze or suspend my membership? We can accommodate a membership freeze for medical reasons or military orders for 3-6 months. There is a monthly service charge of $5+tax per month to maintain the active account.
• What forms of payment do you accept for monthly billing? The easiest way to process your monthly payments by putting your checking account on file with us for electronic funds transfer (EFT) billing. Our billing company also accepts major credit cards, except American Express. There is a $3+tax/month admin fee associated with credit card payments for your monthly dues. If you wish to pay your monthly dues by a checking account (EFT), there is no admin fee.
• Why can't I pay cash monthly? Memberships may only be paid through a checking account or credit card monthly. Monthly cash payments for membership dues are not accepted due to the high volume of members that we service. We want to ensure that all transactions are accurately processed and recorded in a timely manner. This would be very difficult to do without the electronic fund transfer systems that we have in place.
• My current credit card or checking account has been cancelled. Can I pay in cash for next month? No, we can not take a cash payment for membership dues that have not yet been processed. If the account that we bill monthly has been cancelled, we encourage you to update your account by providing new billing information as soon as possible. By providing new billing information, your monthly dues may go through without interruption. You may update your billing information by visiting our online Member Portal.

• Can I bring a friend to try the gym with me? Absolutely! Our members who have experienced the best results have done it with the support of their friends and family. Working out with a friend is proven to help you stay consistent with your workout routine and you have much more fun along the way. To invite a friend to try Zone Fitness Clubs with you, visit our website and print off a free guest pass or stop by the front desk of your favorite club.
• Why do you need by driver's license when processing membership paperwork? A driver's license provides a valid form of identification to prevent identity fraud and ensure the safety of our member and staff. Zone Fitness Clubs is a private club and we want to know who is using our services.
• Why must I complete a new membership agreement when I am upgrading or downgrading my membership? Anytime a change is made to your membership terms you must complete a new membership agreement to authorize the change. A copy of the new agreement will be provided to you to keep for your records.
• Can I make changes to my membership in any location? All membership and billing changes can only be made at the club in which you initially joined.
• Can I downgrade my membership plan if I no longer wish to have the services included in my membership? A membership that is after its anniversary date may be downgraded with no additional up-front fees required. To inquire about downgrading your membership, visit the club location where you initially joined. You will need to provide current billing information and complete a new membership agreement to process this membership change.
• Can I transfer my membership from one location to another location? Sometimes members may find it convenient to transfer their home club location to another location. To do this, you must visit the location where you wish to transfer your membership to. You must then complete a cancellation form to cancel your membership at your current club location and complete a new membership agreement to activate your membership at the new club location. There will be a transfer membership fee, you will be required to provide current billing information at your new club, member must be in good standing on their account and the membership must be 90 days or older. We cannot transfer pre-paid memberships, corporate subsidy memberships or health care plan memberships. See Club for details.
• Can I transfer my membership to someone else? No, memberships are non-transferable. Once you have met the anniversary date on your current membership, you may cancel according to our cancellation policy. Your friend or family member may join at any time with our current membership specials.
• Why do I have to pay for my membership if I did not use it for the entire month? In order for Zone Fitness Clubs to offer such incredible rates, we must have a small time commitment from our members taking advantage of these low rates. As stated in your membership agreement, this rate is charged monthly regardless of club usage.
• Can I buyout the remainder of my membership? As a monthly billed member, you do have the option to buyout the remainder of your membership. You will pay the unbilled monthly dues left on your membership term plus applicable sales tax. You must also complete a new agreement to change your membership from monthly billing to being paid in full. At your expiration date, your membership will end and, should you wish to renew, you will be subject to our current membership rates.

• Why do you require my picture to be taken when I join? Zone Fitness Clubs is a private club, only accessible to current members. For the safety of our members and staff, we require photo identification to be on file to know who is using the club.
• Why must my child be 12 years of age or older to join the club? 12 years old is the minimum age required by our insurance company to become a member at Zone Fitness Clubs. Ages 12-15 must have a parent with them in the Club.
• Why must I be 18 years of age in order to join the club without a parent's signature? Anyone under the age of 18 must have the consent of a parent or legal guardian in order to become a member. At the age of 18, the law recognizes all individuals as adults who are capable of making decisions on their own without parental consent.
• Why do I have to swipe my membership card at the front desk when I check in? Zone Fitness Clubs is a private club, only accessible to current members. We require that all members check in at the front desk prior to each workout. Should you not have your membership card with you, our staff will be happy to manually check you in by last name.

PRIVACY POLICY At Zone Fitness Clubs we respect your privacy. This privacy policy explains how Zone Fitness Clubs through its website or app, may collect, use, and share information about you. Since this policy may change over time as we modify or expand our services, we suggest that you check from time to time in order to understand how we treat your personal information. Your use of this website and its services constitute your agreement to Zone Fitness Clubs using information about you in accordance with this privacy policy. I. What information do we collect? Currently, Zone Fitness gathers information from you (such as name, e-mail address, business and/or home address, age, zip code, and travel preferences) strictly for contact purposes when users opt to fill out an e-mail submission form to inquire about our company and about membership. In some cases we ask for other optional information including additional contact information and certain demographic information (such as phone number and gender). II. How do we use your information? We may use your information for purposes, including, to provide and service your Zone Fitness membership, to provide member support, to provide and service the Zone Fitness Clubs website and app, to communicate special offers, promotions and information about our company to you via email and/or via text message, and to compile usage statistics and other data regarding the use of the Web site services. III. How do we use your email information? At Zone Fitness we respect your concerns about privacy. We collect email information to provide a more personalized and relevant experience. If you give us your email address when you inquire about membership, request a free trial guest pass, or sign up, we will send you emails about exclusive offers, news at Zone Fitness and new club openings. If you have previously opted out of receiving emails from us, providing updated information will act as an 'opt back-in'. If you want to opt-out of receiving promotional emails, simply click on the unsubscribe link located on the bottom of all of our emails. Although we strive to update our email list as frequently as possible, you might receive another contact before we are able to remove you. Please note that you will continue to receive Member Services related communications as it pertains to your member account. Zone Fitness may use any of your contact information held on file (including Email, Mailing, Phone & Fax) to communicate with you in relation to day to day administrative activities, such as freeze requests, online purchases and important service alerts. IV. How do we use your phone number? If you provide your mobile telephone number you are providing consent to receive SMS text alerts from Zone Fitness and you confirm that you are the customary user of the phone number submitted. Text alerts may be sent using an automated dialing system. Your consent is not a condition of purchasing any goods or services, and may be revoked at any time, including by responding STOP to any SMS text alert you receive. Message and data rates may apply. V. How we share your information: We may share your information in the following ways: With third-party vendors: We employ other companies and individuals to perform functions on our behalf. We may disclose your information to third parties for the following purposes, including tracking purposes, to charge your credit card (or process your check or money order, as appropriate), fill your order, improve the functionality of our site, perform statistical and data analyses, deliver your order and deliver promotional emails to you from us, removing repetitive information from customer lists, providing marketing assistance and targeted advertising, and providing customer service. For example, we must release your credit card number to confirm payment; and release your mailing address information to the delivery service to deliver products that you ordered. They have access to personal information needed to perform their functions, but may not use it for other purposes. We share the following categories of information about you for a business purpose: •Identifiers; and •Internet or other electronic network activity information. For legal reasons and to protect Zone Fitness: We may release account and other personal information when we believe release is necessary to comply with law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Zone Fitness, our users, or others. This includes exchanging information with other companies and organizations for fraud protection. VI. Do we use cookies? We use cookies to enhance your experience on our web site. For example, a cookie enables us to remember the region or specific club page you have visited so the next time you return to our site you do not have to select that club or region again. You can set your Internet browser (like Chrome, Firefox, Safari or Internet Explorer) to warn you every time a cookie is sent, or to turn off all cookies. See your browser's Help menu for these instructions. By disabling your cookies you will not have access to some of the features that enhance your user experience on our site. Other Rights If you are a California resident you may also request certain information about our disclosure of information about you to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year by contacting us as below. If you are a member under 18 years of age, and a California resident, you have the right to request removal of unwanted information that you publicly post on our Website. To request removal of such information, please contact us as below. Upon receiving such a request, we will make sure that the information is not publicly available on our website, but the information may not be completely or comprehensively removed from our systems and databases. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and/or across different websites. We do not support Do Not Track requests at this time. VIII. How do we protect children on our web site? We are committed to making a safe environment for children on our site. When we collect information for membership inquiry purposes, users are informed they must be at least 18 years of age or have parental consent to provide personally identifying information to us. We encourage parents to monitor children's Internet use to keep them safe while navigating zonefitnessclub.com and all other areas of the Internet. IX. Does this Privacy Policy apply to external links found on this Web site? While this site may contain links to other sites, please note that when you click on one of these links, you are 'clicking' away from zonefitnessclub.com to another Web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours. We are not responsible for the privacy practices or the content of such Web sites. X. How can you contact ZONE FITNESS? If you have questions regarding our Privacy Policy, other areas of our Web site or our clubs, please contact us. Or you may contact us via email or via mail at Zone Fitness Clubs, 1252 Seven Springs Blvd, New Port Richey, FL 34655. Your feedback is always welcome and appreciated. Accessibility Compliance Zone Fitness Clubs, LLC and/or Fitness Ventures Team, LLC (“we” or the “Company”) complies with the Americans with Disabilities Act, the Accessibility for Ontarians with Disabilities Act and related state and provincial laws. Accordingly, we do not discriminate against individuals with disabilities and will take all steps necessary to provide our members with disabilities full and equal enjoyment of our facilities and services, in accordance with applicable laws. If you have a disability that requires an accommodation or modification of policies, practices or procedures to achieve full and equal enjoyment of our facilities, please notify our staff so that we may assist you. Additionally, we are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so aim to adhere to accepted standards and guidelines. This website strives to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people. The Company strives to adhere to accepted guidelines and standards for accessibility and usability. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall accessibility. In the meantime, should you experience any difficulty in accessing our pages, please don't hesitate to contact us info@zonefitnessclub.com The Company links to third-party sites on this website. We make no claims about the level of accessibility on these sites. Whenever third-party sites are linked on this web site, we will list the ADA compliance statement of those sites, if available, below. AudioEye Accessibility Statement For more information about our web accessibility partnership with AudioEye, please visit the AudioEye Accessibility Statement. Service Animals Welcome

• Why can't I wear jeans when I am working out? Denim is a rough material that causes the padding on our equipment to wear down quickly. This makes it difficult to maintain the condition of the pads at a like-new level. It would become costly to replace the upholstery on our equipment more frequently, which would not allow us to offer such low rates.
• Why can't I wear work boots when I am working out? Club cleanliness is one of the most important features that members look for in a fitness center. We strive to maintain very clean clubs for the satisfaction of our members. Work boots track excessive dirt and debris throughout the club, making it difficult to maintain the high standards of cleanliness we set for our clubs.
• Why can't I wear open-toed footwear when I am working out? To prevent injury and to offer the support necessary for a physical workout, we require that all members wear sneakers. Open-toed footwear does not offer adequate protection or traction for an active routine.
• Why can't I have my gym bag on the fitness floor? Gym bags on the fitness floor cause tripping hazards in walkways, increasing the risk of a member becoming injured. Also, securing valuables in a locker helps to prevent theft of your possessions.
• What beverages are not approved inside your clubs? Gallon jugs of water, colored sports drinks, coffee, and glass bottles of any kind are not approved on the fitness floor of our clubs. These beverages can cause spills that are very difficult to clean and glass containers may cause injury should they break.
• Why are cell phones limited with access while in the club? For the privacy of our members, cell phones are not permitted for use in the locker rooms. Also, use of cell phones on the fitness floors creates a disruption to members working out around you. If a member is speaking to loud on the phone, the member or guest will be asked to lower their voice and/or end the call. Members must wear headphones while working out when listening to music, tv or movies.
• Why can't I use lifting chalk? Zone Fitness Clubs strives to maintain very high standards of cleanliness in our clubs. Lifting chalk creates a mess that is difficult to clean off of flooring.
• Can I have my own personal trainer come into the club to train me? Personal trainers who are not directly employed by Zone Fitness Clubs are not permitted to train members of our clubs. This policy is strictly enforced and failure to comply may result in membership termination for both the trainer and the member being trained. We employ the top certified Personal Trainers in the fitness industry.
• Can I bring my own equipment into the facilities? No. Members are not permitted to bring any outside equipment into the clubs.

Will I recieve text messages, phone calls or marketing from Zone Fitness Clubs? Yes. Members will recieve test message, calls or mailers for several reasons including promotions, appointment confirmations, and specials. As a member, you are providing your consent to receive SMS text alerts from Zone Fitness Clubs, even if such communications are considered advertisements, and you confirm that you are the subscriber or customary user of any phone number you submit. Text alerts may be sent using an automated dialing system. Your consent is not a condition of purchasing any goods or services, and may be revoked at any time by responding STOP to any SMS text alert you receive. Message and data rates may apply.*

• Can someone show me how to use the machines?
  Yes! One of our most popular member only benefits at Zone Fitness Clubs is access to our certified Personal Trainers to support your workout program. Stop at the Front Desk and we will get you help.
• Why do I have to sign up for classes?
  Our classes are extremely popular. Our classes are reserved for only 12 members in each class with one certified personal trainer. The small class size provides a very personalized and goal specific learning environment where you can be comfortable.
• Why do the dumbbells only go up to 120lbs? Will you ever increase the weight?
  At Zone Fitness Clubs our intention is to provide a fun, upbeat, and non-intimidating environment where everyone, regardless of age, weight, and ability level can feel comfortable. This experience is usually not achieved with higher dumbbell weights. We have no plans to increase the weight of our dumbbells for this reason.
• Why can't you change the music selection or volume?
  We understand that music preferences are very personal. As much as we would love to meet the desires of all our members, we have selected stations and a volume that provides enjoyment for the majority. The music selected provides an upbeat, fun environment that can actually enhance your workout through a high level of beats per minute, resulting in enhanced energy levels.
• Why don't you offer traditional aerobic classes?
  By offering smaller more personalized classes, we are able to create a much less intimidating and more tailored environment. We have also found that the classes we offer, which focus on strength training, offer the opportunity for our members to reach their fitness goals more effectively than a typical aerobics based class.

Hello Valued Zone Member

 

I would like to thank you for supporting the Club, Staff and the Zone Community during this very challenging time.  We know these are very stressful times and many members and families are concerned about both health and financial issues.  We are here to help! Zone Fitness Clubs offers the "Safe Zone Workout!"  We have taken many steps to enhance the safety of our members and staff including: Temperature Checks Personal Disinfectant Spray Bottles Social Distancing Masks on in Close Areas Safe spot trainer workouts Regular Disinfecting of the Clubs Virtual Workouts: You now have access to 100’s of online workouts.   The link is: https://watch.lesmillsondemand.com/at-home-workouts. Regarding your membership: Freeze Your Membership:  We are happy to assist members who wish to freeze their account vs. cancelling a membership.  Simply email us at info@zonefitnessclub.com, state your name and home Club.  We will confirm any changes on your account. Cancel Your membership:  We truly hope you will not cancel your membership with us and elect to freeze or accept a credit.   Without membership dues, your health club won’t exist and this would be devastating.   If you feel you need to cancel, simply mail a letter to your home club stating you wish to cancel your account, sign and date it.  We will process your membership and send a confirmation once this is completed.